Payment Policy

Last Updated: October 20th, 2025

At Urbanixity, your security and satisfaction are our top priorities. We use industry-leading systems to make sure every payment is safe, private, and smooth.

Payment Security

All payments are processed securely through Stripe, which is PCI-DSS compliant (the highest level of payment security).

Every transaction is protected by SSL encryption and advanced fraud detection tools.

Your payment details are never stored on our servers — they remain completely private and encrypted through Stripe.

Accepted Payment Methods

We accept the following payment methods through Stripe:

• Credit & Debit Cards: Visa, MasterCard, American Express, Discover, Diners Club, JCB
  
• Digital Wallets: Apple Pay, Google Pay
  
• Bank Debit / Other Local Methods: Available depending on your country
  

All payments are charged in USD (United States Dollar).
If you are shopping internationally, your bank may apply currency conversion or foreign transaction fees — please check with your payment provider.

Payment Confirmation

After your payment is completed, you’ll receive an order confirmation email with your purchase details.

Please double-check that your email address is entered correctly at checkout.

If you don’t receive a confirmation within a few minutes, check your spam or junk folder, or reach out to us at info@urbanixity.com for assistance.

Failed Payments

Your payment might fail for a few common reasons:

• Insufficient funds
  
• Incorrect card or account details
  
• Restrictions or declines from your bank or card issuer
  

If a payment doesn’t go through, please verify your details or try another payment method. If the issue continues, contact your bank or card provider directly.

Refunds

All refunds are securely processed through Stripe and returned to the original payment method used at checkout.

Refunds typically appear in your account within 7–10 business days, depending on your bank’s processing time.

Contact Information

Store Name: Urbanixity
Email: info@urbanixity.com
Customer Service: +1 512-543-0682
Address: 15301 Hyson Crossing, Pflugerville Texas 78660, United States
Website: https://urbanixity.com

Customer Service Hours:

• Monday – Friday: 09:00 – 17:30
  
• Saturday – Sunday: 10:00 – 16:00
  

Thank you for shopping with Urbanixity!
We appreciate your trust and look forward to serving you again soon.