Orders are typically processed within 1–2 business days. Standard delivery usually takes 6–8 business days, with an estimated total delivery time of 7–10 business days.
2. Do you offer international shipping?
Yes. Urbanixity provides complimentary standard shipping to destinations available during checkout. Shipping availability depends on carrier coverage, destination accessibility, applicable laws, customs requirements, and local delivery conditions.
3. Can I return my order?
Yes. We accept returns and exchanges within 30 days of delivery, provided the item is unused, unworn, and returned in its original packaging with all tags attached.
4. Who pays for return shipping?
If you are returning an item because you changed your mind, you are responsible for the return shipping cost. If the item is damaged, defective, or incorrect, Urbanixity will cover the return shipping cost.
5. How do I track my order?
After your order is dispatched, you'll receive a shipping confirmation email with your tracking details. Tracking updates may take 24–48 hours after dispatch to become active.
6. Do I have to pay customs duties?
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country. These charges are determined by local authorities and are the customer's responsibility unless otherwise stated.
7. How can I contact Urbanixity?
You can contact us by phone, email, or our online contact form. We aim to respond to all customer inquiries within 24 hours during business days.
Complimentary Standard Shipping
Available for destinations supported during checkout
Secure Checkout
Secure payments processed through Stripe and trusted payment providers.
Online Customer Support
We aim to respond to all inquiries within 24 hours.
30-Day Easy Return
Eligible returns within 30 calendar days from the date the order is delivered
