Privacy Policy

Last Updated: July 15, 2026

Urbanixity respects the privacy of its customers and website visitors. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit urbanixity.com, create an account, place an order, contact customer support, submit a review, track an order, or otherwise interact with our website and services.

By using Urbanixity.com, you acknowledge the data-handling practices described in this Privacy Policy.

This policy applies to customers and visitors worldwide. Certain rights described below may apply only where required by the laws of your country, state, province, or region.

1. Business Responsible for Your Information

Urbanixity is responsible for personal information collected through Urbanixity.com and used for our business operations.

2. Scope of This Privacy Policy

This Privacy Policy applies to information collected through:

• Urbanixity.com
• WordPress and WooCommerce website features
• Product, cart, checkout, and customer-account pages
• Contact forms and customer-support communications
• Order-tracking services
• Return, refund, exchange, and cancellation requests
• Product reviews and customer-submitted content
• Email communications
• Cookies and similar technologies
• Analytics and advertising services where enabled

This policy does not control the independent privacy practices of third-party websites or services that operate under their own terms and privacy policies.

3. Personal Information We Collect

3.1 Identity and Contact Information

We may collect:

• Full name
• Email address
• Telephone number
• Billing address
• Shipping address
• City, state, province, region, postal code, and country

3.2 Order and Transaction Information

When you place or attempt to place an order, we may collect:

• Order number
• Products ordered
• Selected size, color, quantity, and other product options
• Product price and order total
• Discount or promotional-code information
• Billing and shipping details
• Payment status
• Order and fulfillment status
• Shipping carrier and tracking number
• Return, exchange, refund, and cancellation information

3.3 Payment Information

Payments are processed through authorized third-party payment providers, including Stripe where available during checkout.

Urbanixity does not intentionally store complete payment-card numbers, card security codes, or full banking credentials on its WordPress website servers.

Payment details may be entered into a secure payment interface provided by the applicable payment processor. We may receive limited transaction information such as:

• Payment status
• Transaction reference
• Payment method type
• Card brand
• Last four digits of the card, where provided
• Payment verification or fraud-screening results

3.4 Customer Account Information

If you create a customer account, we may collect:

• Name and contact details
• Username
• Encrypted or securely hashed password information
• Saved billing and shipping addresses
• Order history
• Account and communication preferences

Customers are responsible for protecting their account passwords and notifying Urbanixity of suspected unauthorized account access.

3.5 Customer-Service Information

When you contact Urbanixity, we may collect:

• Email and contact-form messages
• Telephone contact information
• Order-support conversations
• Return, refund, exchange, or cancellation requests
• Product photographs or videos submitted for a claim
• Feedback and complaints
• Customer-service notes

3.6 Reviews and User-Submitted Content

If you submit a review, rating, testimonial, photograph, or other content, we may collect:

• Your displayed name
• Review rating and written comments
• Submitted photographs or videos
• Product and order-verification information
• Technical information used to prevent spam or fraudulent reviews

Approved reviews may be displayed publicly. Do not include payment information, full addresses, telephone numbers, or other sensitive personal information in a public review.

3.7 Technical and Website-Usage Information

When you visit Urbanixity.com, our website, hosting provider, security tools, and enabled service providers may automatically collect:

• Internet Protocol address
• Browser type and version
• Device type
• Operating system
• Approximate location derived from an IP address
• Referring website or advertising source
• Pages and products viewed
• Time and date of visits
• Shopping-cart and checkout interactions
• Cookie and device identifiers
• Website performance, security, and error information

4. How We Collect Information

We may collect information:

• Directly from you during checkout
• When you create or update an account
• When you contact customer support
• When you submit a return, refund, exchange, or cancellation request
• When you subscribe to marketing communications
• When you submit a review or testimonial
• Automatically through cookies and similar technologies
• From payment processors
• From shipping carriers and order-tracking providers
• From fraud-prevention and website-security services and order-tracking providers
• From analytics or advertising services where enabled

5. How We Use Personal Information

Urbanixity may use personal information to:

• Process, verify, and confirm orders
• Verify and record payments
• Prepare, dispatch, and deliver products
• Provide shipment and tracking information
• Manage customer accounts
• Process returns, refunds, exchanges, and cancellations
• Respond to customer questions and complaints
• Provide sizing and product assistance
• Send order and service-related communications
• Prevent fraud, chargebacks, abuse, and security incidents
• Maintain website functionality and performance
• Understand how visitors use our website
• Improve products, services, and customer experience
• Measure advertising performance where enabled
• Send promotional messages where permitted
• Maintain accounting, tax, order, and legal records
• Comply with applicable legal obligations
• Establish, exercise, or defend legal claims

6. Legal Bases for Processing

Where applicable law requires a legal basis, we may process personal information based on:

• Contract: To process, fulfill, deliver, return, exchange, cancel, or refund an order.
• Legal obligation: To comply with tax, accounting, fraud-prevention, regulatory, or legal requirements.
• Legitimate interests: To operate and secure the website, prevent fraud, support customers, and improve our services.
• Consent: For optional marketing, advertising, analytics, or non-essential cookies where consent is required.

7. WordPress and WooCommerce

Urbanixity.com is operated using WordPress and WooCommerce.

WordPress and WooCommerce may process information necessary to provide website, shopping-cart, account, checkout, order-management, and customer-service functionality.

This may include:

• Shopping-cart contents
• Customer account information
• Billing and shipping addresses
• Order details
• Customer notes
• IP address and browser information
• Cookies required for cart, checkout, login, and security functions

Additional WordPress plugins may process information only where they are installed and enabled for a website function.

8. Payment Processing and Stripe

Where Stripe is available during checkout, payment information is processed according to Stripe’s terms, security practices, and privacy policy.

Urbanixity may send Stripe information necessary to process and verify a payment, prevent fraud, issue a refund, or manage a payment dispute.

This information may include:

• Customer name
• Email address
• Billing information
• Order amount and currency
• Order and transaction reference
• IP address or device information used for fraud prevention

Urbanixity does not use complete payment-card information for marketing purposes.

9. Shipping Carriers and ParcelPanel

Urbanixity may share information with shipping carriers, fulfillment partners, and ParcelPanel where necessary to dispatch, deliver, and track an order.

Information shared may include:

• Recipient name
• Shipping address
• Telephone number
• Email address
• Order number
• Shipment and tracking number
• Delivery status

Tracking providers and carriers may process information under their own terms and privacy policies.

10. Order and Transactional Communications

We may send communications necessary to administer your order or account, including:

• Order confirmations
• Payment confirmations or payment-failure notices
• Shipping confirmations
• Tracking and delivery updates
• Return, exchange, and refund updates
• Customer-support responses
• Account or security notices

These service-related communications may still be sent even where a customer has opted out of promotional marketing.

11. Cookies and Similar Technologies

Urbanixity.com may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

• Keep products in the shopping cart
• Maintain account login sessions
• Remember customer preferences
• Secure accounts and checkout activity
• Prevent fraud and abuse
• Measure website traffic and performance
• Understand page and product interactions
• Measure advertising results where enabled
• Provide relevant advertising where permitted

Cookies may include:

• Essential cookies: Required for cart, checkout, security, account login, and website operation.
• Preference cookies: Remember selected settings and choices.
• Analytics cookies: Help us understand website usage and performance.
• Advertising cookies: Measure campaigns or support relevant advertising where enabled and legally permitted.

Where required, non-essential cookies will be used according to the choices made through our cookie-consent tool.

You may also manage cookies through your browser settings. Disabling essential cookies may prevent the cart, account, or checkout from functioning properly.

Further details are available in our Cookie Policy.

12. Analytics and Advertising Tools

Where enabled, Urbanixity may use services such as Google Analytics, Google Ads, or other advertising and analytics platforms to:

• Measure website traffic
• Understand customer interactions
• Measure sales and advertising conversions
• Identify website errors
• Prevent advertising fraud
• Improve advertising performance
• Provide relevant advertising where permitted

These providers may receive cookie identifiers, device information, approximate location, browsing activity, and advertising-interaction information depending on the tools enabled and the visitor’s consent choices.

Non-essential analytics and advertising tools should not be activated before consent where applicable law requires prior consent.

13. Marketing Communications

Where permitted, Urbanixity may send promotional emails concerning:

• New products
• Special offers and discounts
• Seasonal promotions
• Cart reminders
• Customer surveys

Customers may unsubscribe using the link included in a promotional message or by contacting info@urbanixity.com.

Withdrawing from promotional marketing will not affect necessary communications about an order, account, payment, return, refund, or security matter.

14. How We Share Personal Information

Urbanixity may share personal information only where reasonably necessary to operate the business, complete transactions, comply with the law, or protect legitimate interests.

Recipients may include:

• Website hosting and technical-support providers
• WordPress and WooCommerce service providers
• Payment processors, including Stripe
• Fraud-prevention and security providers
• Shipping carriers
• Fulfillment and product-supply partners
• ParcelPanel and other tracking providers
• Email and customer-support providers
• Analytics and advertising providers where enabled
• Accountants, legal advisers, and other professional advisers
• Government, regulatory, or law-enforcement authorities where required

Service providers should receive only the information reasonably necessary to perform the relevant service.

15. Sale, Sharing and Targeted Advertising

Urbanixity does not sell customer personal information in exchange for money.

Where advertising technologies are enabled, the transfer of cookie, device, or browsing information may be treated as “sharing,” “targeted advertising,” or a similar activity under certain privacy laws.

Where applicable, visitors may manage non-essential advertising cookies through the website’s cookie-preference tool or visit:

Do Not Sell or Share My Personal Information

Where legally required and technically supported, Urbanixity will process recognized browser-based opt-out preference signals, such as Global Privacy Control, as an applicable request to opt out of qualifying sales or sharing.

16. Legal Disclosures

Urbanixity may disclose information where reasonably necessary to:

• Comply with a law, court order, subpoena, or legal process
• Respond to lawful government requests
• Investigate fraud, abuse, or illegal activity
• Protect customers, Urbanixity, or another party from harm
• Enforce website terms and policies
• Protect legal rights, property, or safety
• Establish, exercise, or defend legal claims

17. International Data Processing

Urbanixity serves customers worldwide and may use service providers operating in countries other than the customer’s country of residence.

Personal information may therefore be processed in the United States or another country where our hosting provider, payment processor, carrier, tracking provider, analytics provider, or other service provider operates.

Where required, reasonable legal, contractual, or organizational safeguards will be used for international data processing.

18. Data Retention

Urbanixity retains personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

• Completing and supporting orders
• Managing returns, refunds, and exchanges
• Maintaining customer accounts
• Providing customer service
• Preventing fraud and chargebacks
• Maintaining accounting and tax records
• Complying with legal obligations
• Resolving disputes
• Enforcing agreements

Retention periods may vary according to the type of information, transaction, legal obligation, dispute risk, and business-record requirement.

When information is no longer reasonably required, it may be deleted, anonymized, or retained only where continued storage is legally required.

19. Information Security

Urbanixity uses reasonable administrative, technical, and organizational measures intended to protect personal information against:

• Unauthorized access
• Loss or misuse
• Unauthorized disclosure
• Alteration
• Destruction

Security measures may include:

• HTTPS-encrypted website connections
• Restricted WordPress administrative access
• Account-access controls
• Secure third-party payment processing
• Website-security monitoring
• Software, theme, and plugin updates
• Backups and access-management procedures

No internet transmission or electronic storage system can be guaranteed to be completely secure.

Where required by applicable law, Urbanixity will provide appropriate notice of a qualifying personal-data security incident.

20. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of eligible information
• Request a portable copy of certain information
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent
• Opt out of promotional marketing
• Opt out of qualifying targeted advertising, sales, or sharing
• Submit an appeal or complaint where applicable

Privacy requests may be submitted to: info@urbanixity.com.

Please include:

• Your full name
• Email address associated with the account or order
• Order number where relevant
• A clear description of your request

Urbanixity may request reasonable information to verify your identity and authority before processing a request.

Certain information may be retained where necessary to complete a transaction, prevent fraud, comply with tax or legal obligations, resolve disputes, or protect legal rights.

21. United States State Privacy Rights

Residents of certain United States states may have additional privacy rights under applicable state law.

These rights may include:

• Knowing what categories of personal information are collected
• Knowing why information is used
• Knowing the categories of recipients receiving information
• Requesting access, correction, or deletion
• Receiving a copy of eligible personal information
• Opting out of qualifying sales, sharing, or targeted advertising
• Appealing the denial of an eligible privacy request
• Receiving equal service after exercising a privacy right

Urbanixity will not unlawfully discriminate against a customer for exercising an applicable privacy right.

22. Children’s Privacy

Urbanixity.com is intended for a general adult shopping audience and is not directed to children under 13 years of age.

Urbanixity does not knowingly request or collect personal information directly from children under 13.

A parent or legal guardian who believes that a child has provided personal information without appropriate authorization should contact info@urbanixity.com.

23. Third-Party Links

Urbanixity.com may contain links to payment processors, shipping carriers, tracking services, social-media platforms, or other external websites.

Those parties operate under their own terms and privacy policies. Urbanixity does not control their independent privacy practices.

Customers should review the applicable third-party privacy policy before providing information directly to an external service.

24. Business Transfers

If Urbanixity is involved in a merger, acquisition, restructuring, financing transaction, asset sale, or transfer of the business, relevant personal information may be transferred as part of that transaction.

Any receiving party will be expected to process transferred information in accordance with applicable law and communicated privacy commitments.

25. Related Policies

Customers should also review:

• Cookie Policy
• Do Not Sell or Share My Personal Information
• Shipping Policy
• Return & Refund Policy
• Payment Policy
• Terms & Conditions
• Disclaimer

26. Privacy Policy Updates

Urbanixity may update this Privacy Policy to reflect changes in website functionality, plugins, service providers, data practices, legal requirements, or business operations.

Any revised version will be published on this page with an updated “Last Updated” date.

Where required by applicable law, additional notice or consent will be provided before a material change takes effect.

27. Contact Urbanixity