Shipping Policy

Last Updated: July 15, 2026

Thank you for visiting and shopping at Urbanixity. This Shipping Policy explains our order-processing time, complimentary standard shipping, estimated delivery timeframe, tracking procedures, international customs conditions, and the steps customers should take if a shipment is delayed, lost, damaged, or delivered incorrectly.

This policy applies to physical products purchased through urbanixity.com.

1. Shipping Rates and Delivery Times

Urbanixity provides complimentary standard shipping to all destinations available during checkout. Complimentary shipping is automatically applied during checkout where shipping service is available.

Processing time begins after successful payment confirmation. Transit time begins after the package has been accepted by the shipping carrier.

2. Complimentary Standard Shipping

Urbanixity provides complimentary standard shipping as a benefit to our customers. The standard shipping charge displayed during checkout will be $0.00 USD.

Complimentary shipping applies to the original shipment sent to the address entered by the customer during checkout.

A reasonable reshipping charge may apply only where a package must be shipped again because the customer provided an incorrect, incomplete, inaccessible, or undeliverable address, or failed to collect the package within the carrier’s holding period.

No reshipping charge will apply where the delivery problem was caused by an error made by Urbanixity.

3. Order Processing Time

Orders are normally processed within 1–2 business days after successful payment confirmation.

Order processing may include:

• Payment verification
• Order and address confirmation
• Inventory confirmation
• Product preparation and quality review
• Packaging
• Handover preparation for the shipping carrier

Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays begin processing on the next business day.

Our order cut-off time is 4:00 PM Central Standard Time (CST), Monday–Friday. Orders received after the cut-off may begin processing on the next business day.

4. Estimated Transit and Delivery Time

After an order has been processed and accepted by the shipping carrier, the estimated transit time is 6–8 business days.

• Processing time: 1–2 business days
• Transit time: 6–8 business days
• Total estimated delivery: 7–10 business days

Delivery estimates are provided in good faith and are not guaranteed. Actual delivery times may vary because of carrier operations, customs processing, severe weather, public holidays, remote delivery locations, peak-season volume, and other circumstances outside Urbanixity’s reasonable control.

5. International Shipping Availability

Urbanixity offers international shipping only to supported countries displayed during checkout.

Shipping availability is determined by the delivery country and address entered during checkout. If a country is not displayed in the checkout country selector, Urbanixity does not currently accept or deliver orders to that destination.

Shipping may be unavailable to certain countries, territories or individual addresses because of:

• Local import laws
• Carrier service restrictions
• Trade sanctions or export controls
• Customs regulations
• Remote-location limitations
• Safety or operational restrictions
• Temporary carrier suspensions
• Applicable national or international laws

Even within a supported country, a carrier may occasionally determine that a particular remote or restricted address cannot be serviced. If this occurs after an order is placed, Urbanixity will contact the customer and provide the option to submit an alternative serviceable address or receive a full refund to the original payment method.

Available shipping destinations may change if carrier services, legal requirements or operational restrictions change.

6. Shipping Carriers

Depending on the destination, package requirements, and carrier availability, Urbanixity may use:

• DHL
• FedEx
• UPS
• USPS
• Skynet
• Other reliable regional or international delivery partners

The carrier is selected according to the destination, package requirements, service availability, and expected delivery performance.

7. Shipment Confirmation and Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and shipment details.

Tracking information may take up to 24–48 hours after dispatch to become active in the carrier’s system.

Customers may track their shipment through our Track Your Order page.

If tracking does not update after 48 hours, please contact info@urbanixity.com.

8. Shipping Address and Address Changes

Customers are responsible for entering a complete and accurate shipping address during checkout.

Address-change requests should be submitted within 24 hours of placing the order and before dispatch.

Urbanixity will make reasonable efforts to apply the requested change, but an address change cannot be guaranteed after fulfillment, packaging, or carrier handover has begun.

Once the shipment has been accepted by the carrier, Urbanixity may be unable to redirect or modify the delivery address.

9. Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country. These charges are determined by local authorities and are the responsibility of the customer unless otherwise stated.

Unless clearly stated otherwise during checkout, these charges are the customer’s responsibility and are separate from the complimentary standard shipping provided by Urbanixity.

These charges are determined by the destination country and are not controlled or collected by Urbanixity.

Customers should contact their local customs authority before ordering if they need information about possible import charges.

10. Delivery Delays and Force Majeure

Delivery delays may occur because of events outside Urbanixity’s reasonable control, including:

• Natural disasters
• Severe weather
• Labor strikes or disruptions
• War, terrorism, or civil unrest
• Government actions or restrictions
• Pandemics or public-health emergencies
• Cyber incidents or major technology disruptions
• Carrier operational interruptions
• Transportation-network disruptions
• Customs inspections or border delays
• Power or telecommunications failures

To the extent permitted by applicable law, Urbanixity will not be responsible for delays caused solely by events beyond our reasonable control.

Urbanixity will continue to provide reasonable tracking assistance. Nothing in this section removes customer rights that cannot legally be excluded under applicable consumer-protection laws.

11. Lost Shipments

If tracking indicates that a shipment may have been lost, customers should contact info@urbanixity.com.

Please include:

• Full name
• Order number
• Tracking number
• Delivery address
• A brief description of the issue

Urbanixity will review the tracking history and may open an investigation with the applicable carrier.

If the shipment is confirmed as lost after completion of the carrier’s investigation, and the loss was not caused by incorrect customer-provided information, Urbanixity will offer:

• A replacement, subject to availability; or
• A full refund to the original payment method.

12. Packages Marked as Delivered

If tracking shows that a package was delivered but it cannot be located, the customer should:

• Check the delivery area and surrounding property
• Ask household members or building staff
• Check with neighbors where appropriate
• Review available carrier delivery photographs or notices
• Contact the local carrier office

Customers should also contact Urbanixity promptly so we can review the available delivery information.

13. Damaged or Incorrect Products

Customers should inspect the package and product promptly after delivery.

Visible shipping damage or an incorrect product should be reported within 7 calendar days of delivery.

Please provide:

• Order number
• Description of the issue
• Clear photographs of the product
• Photographs of the outer packaging
• Photographs of the shipping label

Customers should retain the product, packaging, tags, and shipping materials while the issue is reviewed.

Where Urbanixity confirms that an item arrived damaged or that an incorrect item was supplied, Urbanixity will cover the approved standard return shipping cost and offer:

• A replacement, subject to availability; or
• A full refund to the original payment method.

The requested seven-day reporting period does not remove any rights available under our 30-day Return & Refund Policy or applicable law.

14. Failed Delivery Attempts, Refused and Unclaimed Packages

Customers are responsible for following carrier instructions and collecting shipments within any stated holding period.

Packages returned because they were unclaimed, refused without an Urbanixity error, or could not be delivered because of incorrect customer-provided information may be subject to reasonable return or reshipping charges where permitted by applicable law.

No such charge will apply where the delivery failure was caused by Urbanixity or where the shipment arrived visibly damaged.

15. Split Shipments and Signature Requirements

Orders containing multiple products may occasionally be shipped in more than one package. Separate tracking information will be provided where available.

Customers will not be charged additional standard shipping fees solely because an order is divided into multiple shipments.

Certain orders may require a signature upon delivery depending on the order value, destination, fraud-prevention requirements, or carrier procedures.

16. Order Modifications and Cancellations

Customers may request an order modification or cancellation within 24 hours of placing the order.

We will make reasonable efforts to process the request before fulfillment or dispatch. Once the order has been processed, packaged, or transferred to the carrier, cancellation may no longer be possible.

If cancellation is completed before dispatch, a full refund will be issued to the original payment method.

If an order has already been dispatched, eligible products may be returned after delivery according to our 30-Day Return & Refund Policy.

17. Returns

Eligible products may be returned within 30 calendar days from the delivery date, subject to the requirements of our published Return & Refund Policy.

Products must generally be unworn, unused, unwashed, unaltered, and returned with their original tags and packaging.

For full return, refund, exchange, and return-shipping conditions, please review our Return & Refund Policy.

18. Contact Information

19. Shipping Policy Updates

Urbanixity may update this Shipping Policy to reflect changes in carrier services, delivery procedures, legal requirements, or business operations.

Any revised version will be published on this page with an updated “Last Updated” date.

Existing orders will remain subject to the shipping terms presented when the applicable order was placed, unless a change is required by law or is more favorable to the customer.