Privacy Policy

Last Updated: October 20th, 2025

Who We Are

Urbanixity (“we,” “us,” or “our”) operates the website https://urbanixity.com.
Under the Urbanixity brand, we specialize in premium jackets, hoodies, and fashion pieces designed to bring elegance, confidence, and comfort to your everyday style.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our Site.

Information We Collect

1. Personal Identification Information

We collect personal information when you interact with our Site — for example, when you create an account, place an order, or contact customer support. This may include:

• Contact Information: Full name, email address, mailing address, and phone number.

• Payment Information: Credit card or other payment details required to process your order. All payments are handled securely through trusted third-party processors — we do not store any payment details on our servers.

• Order & Authentication Data: For order verification, product authenticity, or dispute resolution, we may collect product-related details such as item descriptions or photos.

2. Non-Personal Identification Information

We may also collect non-personal data automatically, including:

• Browser & Device Details: Type of browser, device model, operating system, and internet service provider.

• Log Data: IP address, pages visited, time spent on the Site, and general usage analytics.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember preferences, and analyze website performance.
You can disable cookies in your browser settings, but some Site features may not work properly without them.

How We Use Your Information

We may use collected data for the following purposes:

• Order Fulfillment: To process orders, manage accounts, and provide customer support.

• Personalization: To tailor your shopping experience and offer product recommendations.

• Website Improvement: To enhance performance, security, and functionality.

• Payment Processing: To complete secure transactions.

• Communications: To send order updates, confirmations, or customer service messages.
  With your consent, we may also send promotional emails or special offers — you can unsubscribe anytime.

How We Protect Your Data

We use industry-standard security measures to protect your data against unauthorized access, alteration, or disclosure.
All sensitive information exchanged through our Site is protected with SSL (Secure Socket Layer) encryption, and all payments comply with PCI-DSS (Payment Card Industry Data Security Standards).

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. However, we may share limited data in the following cases:

• With Service Providers: To process payments, manage shipping, or support marketing and customer services.

• For Legal Compliance: When required by law, regulation, or court order.

• During Business Transfers: If Urbanixity is ever sold, merged, or reorganized, personal data may be transferred as part of that process.

Data Retention

We retain personal data only for as long as necessary for the purpose it was collected:

• Account Data: Kept while your account remains active.

• Order Data: Retained as needed for tax, legal, and compliance obligations.

• Deleted Accounts: Once deletion is requested, we erase your data unless legally required to retain it.

Your Rights and Choices

Depending on your location and applicable privacy laws (such as CCPA/CPRA for California residents), you may have the right to:

• Access & Update: View or correct your personal data.

• Data Portability: Request a copy of your data in a structured format.

• Deletion: Request deletion of your personal information (subject to certain exceptions).

• Marketing Opt-Out: Unsubscribe from promotional communications at any time via the email link or by contacting us directly.

Children’s Data

Our services are not intended for children under 16 years old.
We do not knowingly collect personal data from minors. If you believe a child has shared data with us, please contact info@urbanixity.com, and we’ll promptly remove it.

International Users

Our servers and operations are located in the United States.
If you access our Site from outside the U.S., you agree that your information may be transferred to and processed in the U.S., where privacy laws may differ from those in your country.

Updates to This Policy

We may revise this Privacy Policy from time to time.
The “Last Updated” date at the top reflects the latest version. Continued use of our Site after updates means you accept the revised terms.

Contact Information

Store Name: Urbanixity
Email: info@urbanixity.com
Customer Service: +1 512-543-0682
Address: 15301 Hyson Crossing, Pflugerville Texas 78660, United States
Website: https://urbanixity.com

Customer Service Hours:

• Monday – Friday: 09:00 – 17:30

• Saturday – Sunday: 10:00 – 16:00

We aim to respond to all inquiries within one business day.

Thank you for trusting Urbanixity — your privacy and confidence mean everything to us.