Return & Refund Policy

Last Updated: October 20th, 2025

At Urbanixity, your satisfaction is our top priority. If for any reason you’re not completely happy with your purchase, you may return it under the terms outlined below.

Eligibility for Returns

• You can return your order within 30 days of receiving it.

• Returns are accepted for any reason — including change of mind — as long as the item meets the conditions listed below.

Conditions for Returns

To qualify for a return, the item must be:

• Unused, unworn, and unwashed

• In its original packaging with all tags and labels attached

Returns will not be accepted for:

• Custom-made or personalized items

• Products that have been worn, washed, altered, or damaged after delivery

How to Return an Item

1. Contact Us

Email us at info@urbanixity.com within 30 days of delivery.
Include:

• Your order number

• The reason for return

• Clear photos of the item

2. Get Approval & Instructions

Our support team will review your request and provide:

• A return authorization, and

• The correct return address for your location

Return addresses may vary based on product type or shipping region.

3. Ship the Item

Once authorized, ship your item to the return address provided by our team.

Return Shipping Costs

• Customer’s Responsibility: If returning due to a change of mind or preference, you will be responsible for the return shipping cost.

• Urbanixity’s Responsibility: If the item is defective, damaged, or incorrect, we will cover all return shipping costs.

Refunds

• Refunds are processed within 7 business days after the returned item is received and inspected.

• All refunds are issued to the original payment method used at checkout.

• Please allow 7–10 business days for the refund to appear in your account, depending on your payment provider.

Specific Scenarios

Exchanges:
We currently don’t offer direct exchanges. Please return the item and place a new order for your preferred product.

Change of Mind / Cancellations:
Orders can be cancelled or modified within 24 hours of placing them. After that, you’ll need to follow the standard return process.

Faulty or Damaged Items:
If your item arrives damaged or faulty, please contact us at info@urbanixity.com within 7 days of delivery, including clear photos. We’ll arrange a replacement or a full refund.

Wrong Product Received:
If you receive an incorrect item, notify us within 7 days of delivery. We’ll send the correct item at no additional cost.

Item Never Arrived:
If your order hasn’t arrived within the estimated delivery timeframe, please first check your tracking details.
If the issue persists, contact our support team at info@urbanixity.com for assistance.

No Restocking Fees

We believe in fairness and transparency — no restocking fees apply to any returns.

Contact Information

Store Name: Urbanixity
Email: info@urbanixity.com
Customer Service: +1 512-543-0682
Address: 15301 Hyson Crossing, Pflugerville Texas 78660, United States
Website: https://urbanixity.com

Customer Service Hours:

• Monday – Friday: 09:00 – 17:30

• Saturday – Sunday: 10:00 – 16:00

We aim to respond to all inquiries within one business day.

Thank you for shopping with Urbanixity!
We appreciate your trust and look forward to helping you find your next favorite piece.