EU Privacy Notice

Last Updated: July 10, 2026

At Urbanixity, we respect your privacy and want you to feel comfortable when shopping with us. This EU Privacy Notice explains how we collect, use, share, and protect personal information when customers from the European Union (EU), European Economic Area (EEA), or the United Kingdom (UK) visit our website or place an order.

We have written this notice in clear language so you can understand what information we collect, why we use it, and the choices you have regarding your personal data.

1. Who We Are

Urbanixity is an independent online fashion and outerwear retailer. For the purposes of the General Data Protection Regulation (GDPR) and other applicable privacy laws, Urbanixity acts as the Data Controller for the personal information collected through our website.

2. Personal Data We May Collect

When you visit our website, contact us, create an account, or place an order, we may collect information necessary to provide our products and services.

Contact Information: Name, email address, phone number, billing address, and shipping address.
Order Information: Purchased products, order number, delivery details, returns, exchanges, and customer service communications.
Payment Information: Payment details required to process your order. Payments are securely handled by trusted third-party payment providers.
Account Information: Login details, saved addresses, order history, and account preferences.
Technical Information: IP address, browser type, device information, operating system, website activity, and session data.
Marketing & Cookie Data: Cookie preferences, newsletter subscriptions, advertising interactions, and browsing behavior where applicable.

3. Why We Use Your Personal Data

We process personal data only when we have a lawful reason to do so.

Process payments and fulfill orders.
Provide shipping updates, returns, refunds, and customer support.
Respond to inquiries and communicate regarding your purchases.
Improve our website, products, and customer experience.
Send marketing communications where legally permitted or with your consent.
Prevent fraud, maintain website security, and protect our business.
Meet legal, tax, accounting, and regulatory obligations.

4. Legal Basis for Processing

Depending on the circumstances, we rely on one or more of the following legal bases:

Contractual Necessity: To fulfill your order and provide our services.
Consent: For marketing communications, optional cookies, and advertising preferences.
Legal Obligation: To comply with tax, accounting, fraud prevention, and other legal requirements.
Legitimate Interests: To improve our website, enhance security, prevent fraud, and better serve our customers, provided these interests do not override your privacy rights.

5. Cookies, Analytics & Advertising

Urbanixity uses cookies and similar technologies to operate the website, remember preferences, improve website performance, and support analytics and advertising.

Some cookies are essential for website functionality, while others help us understand website usage or display more relevant advertisements.

We may use services such as Google Analytics, Google Ads, Meta (Facebook) advertising tools, or similar technologies.

Where required by law, you may manage or withdraw your cookie consent through our cookie banner or your browser settings.

6. How We Share Personal Data

We never sell your personal data.

We may share information with:

Payment processors.
Shipping and delivery partners.
Website hosting and security providers.
Analytics and advertising providers.
Customer support and communication platforms.
Legal, tax, and compliance service providers.

We require service providers to protect your personal information using appropriate security measures.

7. How Long We Keep Your Data

We retain personal information only for as long as reasonably necessary or as required by law.

Order Records: For customer service, tax, accounting, and legal obligations.
Customer Support Messages: To manage future support requests and disputes.
Marketing Information: Until you unsubscribe or withdraw consent.
Cookie Data: According to each cookie’s retention period.

8. Your Privacy Rights

If you reside in the EU, EEA, or UK, you may have the following rights:

Access your personal data.
Correct inaccurate information.
Request deletion of your personal data.
Restrict certain processing activities.
Object to processing based on legitimate interests.
Withdraw consent at any time.
Receive your data in a portable format where applicable.
Submit a complaint to your local Data Protection Authority.

To exercise these rights, contact us at
info@urbanixity.com.
We may request identity verification before processing your request.

9. Marketing Choices

If you subscribe to our marketing emails, you may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.

Opting out of marketing communications will not affect transactional emails such as order confirmations, shipping notifications, refund updates, or customer support communications.

10. International Data Transfers

Urbanixity operates from the United States. If you visit our website from the EU, EEA, or UK, your personal information may be transferred to and processed outside your country.

Where international transfers occur, we use reasonable safeguards, trusted service providers, contractual protections, and industry-standard security measures to help protect your information.

11. Data Security

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.

Although no online system can guarantee absolute security, we continuously work to safeguard customer information responsibly.

12. Children’s Privacy

Urbanixity is not intended for children, and we do not knowingly collect personal information from children.

If you believe a child has submitted personal information to us, please contact us so we can investigate and remove the information where appropriate.

13. Updates to This Notice

We may update this EU Privacy Notice periodically to reflect changes in legal requirements, website functionality, or business operations.

Updates will appear on this page with a revised Last Updated date. Continued use of our website after updates constitutes acceptance of the revised notice.

14. Company Information

Website Name: Urbanixity
Owner Name: Samina Sohail
Phone: +1 512-543-0682
Email: info@urbanixity.com
Address: 15301 Hyson Crossing, Pflugerville, Texas 78660, United States
Contact Form: Here
Business Hours: Monday to Friday | 9:00 AM – 6:00 PM (CST)
We aim to respond to all inquiries within 24 hours.