Frequently Asked Questions
Orders are processed within 1 to 2 business days and typically delivered within 6 to 8 business days. Total estimated delivery time is 7 to 10 business days.
Yes, Urbanixity offers free worldwide shipping on all orders.
Yes. Orders can be modified or cancelled within 24 hours of purchase. After 24 hours, orders enter processing and can no longer be cancelled.
Once your order has been shipped, you will receive a confirmation email containing your tracking information. Tracking may take up to 24 hours to become active.
We accept Stripe, major credit cards, debit cards, and supported digital wallets. Available payment methods are displayed securely during checkout.
Yes. All payments are processed securely through Stripe using SSL encryption and advanced fraud protection. We never store your payment details on our servers.
We accept returns and exchanges within 30 days of delivery, provided the item is unused, unworn, and in its original packaging with all tags attached.
- If you are returning an item due to a change of mind, you are responsible for return shipping costs.
- If the item is damaged, defective, or incorrect, we will cover the return shipping costs.
Refunds are processed within 7 business days after the returned item is received and inspected. Depending on your payment provider, it may take an additional 7 to 10 business days for the refund to appear.
International orders may be subject to customs duties, import taxes, or local fees imposed by your country. These charges are the responsibility of the customer and are not included in the product price.
Website Name: Urbanixity
Owner Name: Samina Sohail
Phone: +1 512-543-0682
Email: info@urbanixity.com
Address: 15301 Hyson Crossing, Pflugerville, Texas 78660, United States
Contact Form: Here
Business Hours: Monday to Friday | 9:00 AM – 6:00 PM (CST)
We aim to respond to all inquiries within 24 hours.