Frequently Asked Questions

Placing an order is simple. Choose the product you like, select your size and options where available, add the item to your cart, and proceed to checkout. Before submitting your order, please review your size, shipping address, email address, and payment details carefully.

Urbanixity accepts secure online payments through trusted payment processing services. You can review more details about accepted payment methods and payment security on our Payment Policy page.

Orders are charged in USD unless a different currency option is clearly shown at checkout. If you are using an international card or bank, your payment provider may apply currency conversion or foreign transaction fees.

Yes. After your order is placed successfully, you should receive an order confirmation email with your purchase details. Please make sure your email address is entered correctly at checkout. If you do not see the email, check your spam or junk folder first.

If you need to change your order, please contact us as soon as possible. Order changes may be possible within a limited time before processing or shipping begins. Once an order has been shipped, we may not be able to make changes.

You may request an order cancellation within 12 hours of placing your order. After the order has been processed or shipped, cancellation may no longer be possible. For full details, please review our Return & Refund Policy.

Once your order ships, tracking details will be sent to your email. You can also track your order through our Track Your Order page. Tracking updates may take some time to appear after dispatch.

Urbanixity currently ships within the United States only. We do not offer international shipping at this time. If shipping availability changes in the future, we will update our website policies accordingly.

Yes. Urbanixity offers free standard shipping on orders within the United States. No minimum purchase is required unless stated otherwise on a promotional page.

Orders are usually processed within 1–3 business days. Standard delivery within the United States usually takes around 9–12 business days after processing. Delivery times may vary due to carrier delays, weather, holidays, or high-volume seasons.

Tracking information may take 24–48 hours to update after your order has been dispatched. If your tracking still does not update after that time, please contact us through our Contact Us page and include your order number.

Please contact us within 12 hours of placing your order if your shipping address is incorrect. Urbanixity is not responsible for delivery issues caused by incorrect or incomplete address details provided by the customer once the order has been processed or shipped.

If your package is delayed beyond the estimated delivery window, please check your tracking first. If you still need help, contact our support team with your order number so we can review the issue and assist you further.

If tracking shows “Delivered” but you have not received the package, please check your mailbox, front desk, neighbors, and local carrier first. If the issue is not resolved, contact us and we will guide you on the next steps.

Yes. Urbanixity accepts eligible returns within 30 days of delivery. Items must be unused, unworn, and returned in their original condition and packaging. For complete return instructions, please visit our Return & Refund Policy.

Urbanixity accepts eligible returns as explained in our return policy. If the item is damaged, defective, or incorrect, please contact us quickly with photos or videos so our team can review the issue and help with a suitable solution.

Items that are used, worn, damaged by the customer, missing original packaging, or not in their original condition may not be eligible for return. Personalized, altered, or final-sale items may also be restricted if clearly stated on the product page.

Yes. If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery and include clear photos or videos. This helps our team review the issue quickly and provide the right support.

Customers are generally responsible for return shipping costs. If the return is due to our mistake, such as a damaged, defective, or wrong item, Urbanixity may cover the return cost according to our return policy.

Once your returned item is received and inspected, approved refunds are usually processed back to the original payment method. The time it takes to appear in your account may depend on your bank or payment provider.

Urbanixity does not currently offer direct exchanges. If you need a different size or item, you may return the eligible product according to our policy and place a new order for the item you want.

We recommend checking our Size Guide before placing your order. Sizes can vary depending on the product style, fit, and how you prefer to wear your jacket or outerwear.

Our size guide may include measurements to help customers compare sizing more easily. Please review the available chart on the Size Guide page before ordering.

If you are between two sizes, we usually recommend comparing your body measurements with the size chart and considering how you want the item to fit. If you prefer layering or a relaxed fit, choosing the larger size may be more comfortable.

We do our best to show product images clearly and accurately. However, slight differences in color, texture, lighting, or display may occur due to photography, screen settings, material variation, and production methods.

Urbanixity is an independent fashion and outerwear retailer. Unless clearly stated on a product page, our products are not official, licensed, sponsored, or endorsed merchandise of any third-party brand, celebrity, studio, or trademark owner. Any references are used only for style identification and customer understanding.

Urbanixity respects customer privacy and uses personal information to process orders, provide support, improve the website, and meet legal or business requirements. For full details, please read our Privacy Policy.

You can read the full rules for using our website, placing orders, customer responsibilities, intellectual property, and other store terms on our Terms & Conditions page.

If you have questions about an order, product, return, payment, tracking, or sizing, you can contact us through our Contact Us page or use the details below.

Please contact our customer support team if you need help with anything related to your order or shopping experience.

• Store Name: Urbanixity
• Website: https://urbanixity.com/
• Business Address: 15301 Hyson Crossing, Pflugerville, Texas 78660, United States
• Phone: +1 512-543-0682
• Email: info@urbanixity.com
• Business Hours: Monday to Friday | 9:00am to 6:00pm (CST)

We aim to respond to customer inquiries within 24 hours during