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Care Details

Your Urbanixity jacket is designed to keep its shape, comfort, and style for long-term wear. With the right care, the fabric, lining, stitching, and overall finish can stay fresh for much longer. Please follow these simple care instructions before cleaning or storing your jacket.

General Jacket Care

Always handle your jacket with care and avoid unnecessary washing. Most outerwear does not need frequent cleaning after every wear. After use, hang the jacket in a clean, airy place so it can naturally release moisture and odors.

Cleaning Instructions

• Use a soft, dry cloth or soft brush to remove dust from the surface.
• For light marks, gently wipe the affected area with a slightly damp cloth.
• Do not rub aggressively, as this may affect the texture, color, or finish.
• Avoid bleach, strong detergents, alcohol-based cleaners, and harsh chemicals.
• Do not machine wash unless the care label clearly allows it.

Leather & Faux Leather Jackets

For leather or faux leather styles, wipe gently with a soft cloth and avoid soaking the material. If needed, use a cleaner made specifically for leather-type garments. Always test any product on a hidden area first. Keep leather jackets away from direct heat, heaters, dryers, and long exposure to sunlight, as this may cause dryness, fading, or cracking.

Suede Jackets

Suede needs extra gentle care. Use a suede brush to remove dust and keep the soft surface looking fresh. Avoid wearing suede in heavy rain or wet conditions. If suede gets damp, let it dry naturally at room temperature, then brush it lightly to restore the texture. Do not apply water directly or use regular leather polish on suede.

Denim, Cotton & Fabric Jackets

For denim, cotton, polyester, or blended fabric jackets, spot clean whenever possible. If washing is required, follow the care label instructions carefully. Wash with similar colors and avoid high heat drying, as it may affect the size, color, or structure of the jacket.

Storage Tips

• Hang your jacket on a wide or padded hanger to help maintain its shape.
• Store it in a cool, dry, and ventilated space.
• Avoid folding the jacket for long periods, especially leather, suede, or structured styles.
• Do not store in plastic covers for long-term storage; use a breathable garment bag instead.
• Keep away from direct sunlight to help protect the original color.

Rain & Moisture

If your jacket gets wet, do not use a hair dryer, tumble dryer, or heater. Gently remove extra moisture with a clean towel and allow it to air dry naturally. Once dry, lightly brush or wipe the surface depending on the material.

Stain Care

For fresh stains, act quickly. Blot the area gently with a clean cloth instead of rubbing. For deep stains, oil marks, ink, suede damage, leather discoloration, or strong odors, we recommend taking the jacket to a professional cleaner who understands outerwear and delicate materials.

Important Note

Every jacket material is different. Before using any cleaner, conditioner, or protector spray, test it on a small hidden area first. Proper care helps your Urbanixity jacket stay comfortable, stylish, and ready to wear season after season.

Last Updated: November 26th, 2025

Thank you for shopping at Urbanixity. We are committed to providing fast and reliable delivery across the United States.

Shipping Availability

Urbanixity currently ships only within the United States.
We do not offer international shipping at this time.

Processing Time

All orders are processed within 1–3 business days (Monday–Friday).
Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Standard Delivery (United States): 9–12 business days (Monday–Friday)

Please note that delivery times may vary due to weather conditions, carrier delays, or high-volume shipping seasons.

Shipping Fees

• Standard Shipping: Free on all orders.
• No minimum purchase required.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Tracking information may take 24–48 hours to become available after your order has been dispatched.

Incorrect Address

Urbanixity is not responsible for delivery failures caused by incorrect or incomplete shipping information provided by the customer.

If you entered an incorrect address, please contact us within 12 hours of placing your order.

Delayed or Lost Packages

If your package is delayed beyond the estimated delivery timeframe, please contact our support team for assistance.

If the shipping carrier confirms that your package has been lost, we will issue either a replacement or a refund after completing the carrier’s investigation.

Delivery Issues

• If your tracking status shows “Delivered” but you have not received your package, please check with your neighbors, mailbox, or local post office.
• Urbanixity is not responsible for packages that are lost or stolen after successful delivery.

Order Changes & Cancellations

You may request order modifications or cancellations within 12 hours of placing your order.

Once an order has been shipped, we are unable to cancel or modify it.

Contact Information

Store Name: Urbanixity
Phone Number: +1 512-543-0682
Email: info@urbanixity.com
Business Address: 15301 Hyson Crossing, Pflugerville Texas 78660, United States
Business Hours: Monday to Fariday | 9:00am to 6:00pm (CST)
We aim to respond to all inquiries within 24 Hours.

Last Updated: November 26th, 2025

Thank you for shopping at Urbanixity. We want you to have a smooth and reliable shopping experience. Please read our Return & Refund Policy carefully.

Return Eligibility

Urbanixity accepts returns under the following conditions:

• The item must be unused, unworn, and in the same condition in which it was received.
• The item must be returned in its original packaging.
• Return requests must be submitted within 30 days of delivery.

Items that cannot be returned:

• Used or damaged items.
• Items returned without their original packaging.

Return Process

To initiate a return, please contact our support team at
info@urbanixity.com.

Please include your order number, the reason for the return, and clear photos if required.

Once your request is approved, we will provide the return shipping address and instructions.

Return Shipping Costs

• Customers are responsible for paying the shipping cost of returning the item.
• Shipping charges are non-refundable.
• If the return is due to our error (such as a damaged, defective, or incorrect item), Urbanixity will cover the return shipping cost.

Refunds

After we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Damaged, Defective, or Wrong Item

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include clear photos or videos as proof. We will arrange either a replacement or a full refund at no additional cost.

Order Cancellations

Orders may be cancelled within 12 hours of being placed.

Once an order has been shipped, cancellations are no longer possible.

Missing or Lost Packages

If your order is marked as delivered but you have not received it, please contact the shipping carrier or your local post office first.

Urbanixity is not responsible for packages lost due to incorrect shipping information or theft after successful delivery.

Exchange Policy

Urbanixity does not offer direct exchanges at this time.

If you would like a different item, please return your original purchase and place a new order.

Contact Information

Store Name: Urbanixity
Phone Number: +1 512-543-0682
Email: info@urbanixity.com
Business Address: 15301 Hyson Crossing, Pflugerville Texas 78660, United States
Business Hours: Monday to Fariday | 9:00am to 6:00pm (CST)
We aim to respond to all inquiries within 24 Hours.